
5 Step Guide to Improving the Patient Experience – Step 4: Communication
Contributed by Mark Callanen, PT, DPT, OCS How important is the communication between staff and patients in a facility? A…
Contributed by Mark Callanen, PT, DPT, OCS How important is the communication between staff and patients in a facility? A…
Contributed by Mark Callanen, PT, DPT, OCS Does patient waiting time impact their experience at the doctor? Yes! Not only…
Contributed by Mark Callanen, PT, DPT, OCS Make sure your clinic is a happy place, both physically and culturally. This…
Contributed by Mark Callanen, PT, DPT, OCS Do you have a staff member that does not “get along well with…
Contributed by Mark Callanen, PT, DPT, OCS In 2016, 11.5 million Americans misused opioid medications which contributed to the death…
Contributed by Mark Callanen, PT, DPT, OCS In Part 1 of this laser forum, we discussed the basic terms related…
Contributed by Mark Callanen, PT, DPT, OCS There is often confusion in the medical field when clinicians research the topic…
Contributed by Mark Callanen, PT, DPT, OCS Healthcare is no different than most other businesses when it comes to customer…
Just 5 weeks after sustaining a pelvic fracture, Lesley Paterson was able to compete in the 2017 XTERRA Off-Road Triathlon…
At 10 days out from the 2017 XTERRA Off-Road Triathlon World Championships, Lesley Paterson talks about her continued recovery from…